Return & Refund Policy

Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Phrear Rugs will offer you an exchange or refund provided that:

  • You return the item within 14 days of date of invoice;
  • The item is in re-saleable condition including that:
  • It is in its original packaging
  • It is unopened, unused and in its original condition;
If these requirements are not satisfied Phrear Rugs reserves the right not to offer an exchange or refund for change of mind returns.

Goods on which a change of mind return is not available:

Phrear Rugs will not accept the return of rugs from the following categories under the change of mind returns policy under any circumstances:
Used Rugs
Damages to rugs caused by the customer
These products can still be returned if they are faulty, not fit for purpose or do not match the sample or description.

Other returns

Phrear Rugs will accept returns and provide you with an exchange or refund within 14 days from date of invoice where:
The product is faulty or is not of merchantable quality, or
The product is not fit for its intended purpose, or
The product does not match the sample or our description; and
The incorrect rug was shipped

Phrear Rugs reserves the right to:

Assess the condition and age of returned goods prior to offering an exchange or refund. This may result in exchange or refund being refused.